Help Center & FAQs

Find answers to common questions and learn how to get the most out of the app.

How WeClick Works

Discover all the features with our interactive tutorial

Getting Started

Matching Algorithm

Social Board

Progressive Reveal

Profile & Account Management

Safety & Security

Troubleshooting

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Help Center & FAQs

How WeClick Works

Getting Started

How do I sign up?

Which platforms can I connect?

What do I need to complete my profile?

Do I need to connect all four platforms?

Why should I connect my social accounts?

Matching Algorithm

How does the matching algorithm work?

What data is pulled from each platform?

What does the compatibility rationale on each card mean?

Can I change my matching preferences?

Why am I seeing certain matches?

Social Board

What is the Social Board?

How do I control what appears on my Social Board?

Can I hide individual items?

Does the Social Board include Twitch?

Why is some content on my match's board blurred or hidden?

Progressive Reveal

What is the progressive reveal system?

How does unlocking work?

Can I customise the order my profile is revealed?

What happens if I stop messaging someone?

Profile & Account Management

How do I edit my profile?

How do I update or remove a connected platform?

How do I change my staged-reveal preferences?

How do I delete my account?

I forgot my password — what do I do?

Safety & Security

How do you keep my data safe?

What can other users actually see?

How do I report a user?

How do I block someone?

What happens when I disconnect a social account?

Troubleshooting

A social account won't connect — what should I do?

My Discover feed is empty or not refreshing.

Reveals or messages aren't loading.

I'm experiencing crashes or bugs.

Why can't I upload a profile photo?

Still need help?